Apprenticeship in Customer Services

Course Overview

The Customer Service Intermediate Apprenticeship responds to the employer need for high level of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. The apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation. An Intermediate Apprentices may be Customer Service Trainees, Assistants and Representatives or Agents.

The Intermediate Apprenticeship in Customer Service includes:-

City & Guilds Level 2 Diploma in Customer Service
Level 1 Functional Skills English
Level 1 Functional Skills Maths
Employment Rights and Responsibilities
Personal Learning and Thinking Skills

All partners involved in the implementation of apprenticeships must adhere to their statutory responsibilities for health and safety.

Contact Course Enquiries on 0161 886 7070. Start date: Various

Course Requirements

Candidates must be employed in a Customer Service Job role. Possess four GCSEs Grade D or above or have relevant vocational experience. Initial assessments will be used to determine Maths and English skills where appropriate to determine suitability.

Course Progression

Successful candidates can progress to Level 3 Customer Service, Level 3 Business Administration or Level 3 Management.

Course Assessment

The qualification is assessed though continuous assessment on the OneFile electronic portfolio using a variety of work-based evidence, assignments and online examinations. Candidates will produce an electronic portfolio that will be internally and externally verified.

Course Finance

The course fees for academic year 19/20 are £0.00

Additional Costs


Course Additional Information